This Assessment covers 8 Interpersonal Skills Competency and/or Focus Areas, including:
1: Audience Awareness
Identifying the relevant characteristics (interests, level of understanding, attitudes, and beliefs) of a person or group in order to understand their position better.
2: Communication Style
The approach or strategy one uses to sway others or interact successfully with them.
3: Dealing with Resistance
Recognizing, navigating, and/or responding to competing information to the stated position.
4: Focus on Benefits
Showing how the position being presented will create something positive, meaningful, and/or relevant
5: Influence Techniques
The approaches or strategies that support agreement, acceptance, and compliance with the stated position.
6: Message Structure
The manner in which one organizes and tailors a message such that it is simple, clear, and meaningful to a listener.
7: Non-Verbal Influence
Recognizing and utilizing non-verbal communication techniques and strategies (body language) to position a message in a favorable fashion.
8: Personal Credibility
Establishing oneself as knowledgeable, an expert, or experienced professional on the topic at hand.
powered by www.kliic.com