CTP 360 Manager/Leader Assessment

This mid-level leadership assessment is designed to support the skills of managers and directors who are currently in management roles. Focus areas in this assessment include: interpersonal and intrapersonal skills, people skills, performance skills, business skills and leadership skills.

The success of any business depends heavily on the effectiveness of its leaders and managers. Good managers need to make the right decisions at the right time, ensuring they exploit any and all opportunities. As new challenges arise, great managers know how to push the business forward and be accountable for their decisions. They know what needs to be done and how to get it done. Effective managers make the best use of the resources available to them, finding ways to reduce costs while still achieving team goals.

This course is designed to help you assess your skills and competencies as a manager/leader using the CTP 360 Assessment and Feedback instrument. A 360 degree assessment tool seeks feedback from you and a feedback team to help you find the areas where you can improve and those areas which are real strengths. This information will assist you to complete the final product for this course, a Professional Development Plan to help guide you towards a successful future.

All our assessment tools are designed to provide the user with information at the depth and complexity which suits their needs. 

Individual Feedback and Assessment:  The participant response to the assessment survey and the data is compared to a pre-set standard selected as benchmarks for measuring acceptable level of competency in that area.

360° Feedback and Assessment:  The participants select a small group of friends, colleagues, peers, direct reports, or other candidates to respond to the same survey.  The feedback group rates the participant from their perspective against these competencies.  This provides a rich field of information that will inform the participant on areas of strength and areas for improvement.  The feedback team is limited to twenty five (25) participants (to be effective it is recommended to engage with a minimum of three feedback team members).

For more details about this assessment please refer to the description section of this page.




This Assessment covers 24 Leadership Competency and/or Focus Areas, including:    

  1. Accountability and Ownership

Accepts full responsibility for the direct and indirect effects of one’s own actions. Holds oneself responsible for one’s actions and for the timely completion of assigned tasks.

  1. Adapting to Change

Adapts to changing or dynamic situations.

  1. Analytical and Critical Thinking

Uses information to evaluate situations (using inductive and/or deductive logic as needed) and solve problems.

  1. Coaching

Coaches and advises others to help them develop their knowledge and skills based on individualized plans.

  1. Communication (Interpersonal)

Expresses oneself clearly and ensures open two-way communication using active listening, questioning, paraphrasing and feedback.

  1. Creativity and Creative Thinking

Finds novel ideas to solve problems. Perceives the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions.

  1. Customer/Client Focus

Provides service excellence to both internal and external clients.

  1. Decision Making

Makes effective decisions based on the needs of an individual, group or an organization (e.g. evaluates and prioritizes costs and benefits before taking action).

  1. Delegation and Empowerment

Assigns tasks to appropriate people based on the individual’s skill or needs, the work processes, the organizational planning process and/or the group workflow.

  1. Developing Talent

Recognizes talent and assists others to grow and become more skilled in ability and/or in advancing toward their potential.

  1. Goal Setting and Goal Focus

Sets and attains specific and challenging goals for oneself, including specific actions, strategies and timelines necessary for goal achievement.

  1. Influence and Persuasion

Interacts with others to convince them to perform a task or approach a situation in a different fashion. Persuades (convinces), influences (gains the support of) or impresses others (individuals or groups) in order to get them to support or engage in a particular direction or action.

  1. Managing Conflict

Deals effectively with complaints and resolves conflicts and/or the grievances of others.

  1. Managing Performance

Measures and provides (progress related) feedback directed toward individual performance goals.

  1. Managing Projects

Demonstrates thorough knowledge of standard practices and procedures necessary to accomplish tasks.

  1. Managing and Supporting Change

Adjusts own behaviors to work efficiently and effectively in light of new information, changing situations and/or different/difficult environments. Implements any necessary change in a way that positively considers costs, time, resources and people.

  1. Planning and Organizing

Plans, maps or formulates the steps needed to effectively manage projects and processes.

  1. Problem Solving

Analyzes issues and problems systematically and thoroughly while focusing on the critical details. Uses strategies to find answers and solutions to problems that arise.

  1. Results Focus

Focuses efforts on achieving quality results consistent with the expected standards.

  1. Self Management

Uses the appropriate methods, skills and strategies to effectively direct personal activities toward the achievement of objectives.

  1. Supportive Discipline

Provides positive feedback and critiques in a timely and constructive manner in order to support others in improving their weaknesses.

  1. Team Leadership

Assumes a leadership role in helping others achieve superior results. Leads and supports a team to achieve results.

  1. Teamwork and Collaboration

Fosters an environment (work culture and ethic) that values commitment and teamwork.

  1. Time Management and Prioritization

Manages time to be as effective as possible through prioritizing and scheduling tasks.


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