This covers 5 Communication Skills Competency and/or Focus Areas, including:
1: Body Language
The decoding or interpretation of other people’s non-verbal or body language cues (i.e. hidden emotions, thoughts, or feelings).
2: Feedback Skills
The ability to provide insight, relevant information, or an appropriate response during a conversation or communication interaction.
3: Listening Skills
The ability to accurately receive and interpret messages in the communication process.
4: Personal Style and Likability
The ability to express oneself in a calm, friendly, and confident manner.
5: Questioning Skills
Asking the right type of question (open-ended, close-ended, probing) at the right time in a way that allows you to fully understand the person who is speaking.
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